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Account Coordinator Role

Mildred&Co is New Zealand’s one-stop-shop online wedding gift registry and gift store, with a beautiful office located in central Auckland. As we approach the busy wedding season, we are looking for an Account Coordinator extraordinaire to join the team and manage our brides experience with Mildred&Co from start to finish. You will also dominate our customer service and daily administration. You will need to be meticulous, have incredible attention to detail, be upbeat and friendly and have a superb phone manner.

Reporting directly to the Production Manager and working with the whole team, you will be responsible for answering all customer queries both on the phone and via email, ensuring that their needs are not only met but exceeded. To do so you will need to understand how Mildred&Co operates inside out.

The role presents itself as a unique opportunity for the right individual to learn a variety of different skills, whether the applicant is fresh out of University or is simply eager to be immersed in a fun and fast-paced role.

This is a very administrative role so your eye for detail and advanced skills in Word and Excel will be put to use.

Duties:

  • Reporting to the Production Manager
  • Manage our couples experience from start to finish
  • Processing customer orders
  • Customer service
  • Answer all inbound telephone calls and customer emails
  • Resolving customer issues
  • To understand and adhere with all company policies
  • Assisting with enquiries regarding stock status/pricing
  • General administrative duties
  • Physical stock checks in the warehouse
  • Data entry
  • Filing
  • Maintaining office/stationery supplies

Skills:

  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Quick learner with the ability to grasp new information
  • Excellent accuracy and data entry skills
  • Excellent customer service skills
  • Excellent organisational skills
  • Friendly and happy-go-lucky nature
  • Strong MS Office skills – Excel essential
  • The ability to work well under pressure and meet deadlines
  • Self-motivated
  • Team player who is not afraid to pitch in where needed
  • A can-do attitude and strong work ethic

NOTE: This is a 6month contract due to start in November with a possible extension on completion.

Don’t miss this opportunity to join a fun, young and thriving company!

To Apply:

  • Please email [email protected] with the job title as the Subject.
  • Please include a CV and cover letter in your application as well as 5 bullet points as to why you think you would be perfect for the job.
  • Car and full drivers license essential.

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