Customer Service Coordinator Role
Mildred&Co is New Zealand’s one-stop-shop online wedding gift registry and gift store, with a beautiful office located in central Auckland. As we approach the busy wedding season, we are looking for a Customer Service Coordinator extraordinaire to join the team and manage our brides experience with Mildred&Co from start to finish. You will also dominate our customer service and daily administration. You will need to be meticulous, have incredible attention to detail, be upbeat and friendly and have a superb phone manner.
Reporting directly to the Operations Manager and working with the whole team, you will be responsible for answering all customer queries both on the phone and via email, ensuring that their needs are not only met but exceeded. To do so you will need to understand how Mildred&Co operates inside out. You will also be helping with the whole production process, making sure the registry experience for our bride-and-grooms is a seamless one.
The role presents itself as a unique opportunity for the right individual to learn a variety of different skills and is perfect for a fresh University graduate.
This is a very administrative role so your eye for detail and advanced skills in Word and Excel will be put to use.
Duties:
Reporting to the Operations Manager
Manage our couples experience from start to finish
Processing customer orders
Customer service
Answer all inbound telephone calls and customer emails
Resolving customer issues
To understand and adhere with all company policies
Assisting with enquiries regarding stock status/pricing
General administrative duties
Physical stock checks in the warehouse
Data entry
Filing
Maintaining office/stationery supplies
Skills:
Excellent verbal and written communication skills
Strong attention to detail
Quick learner with the ability to grasp new information
Excellent accuracy and data entry skills
Excellent customer service skills
Excellent organisational skills
Friendly and happy-go-lucky nature
Strong MS Office skills – Excel essential
The ability to work well under pressure and meet deadlines
Self-motivated
Team player who is not afraid to pitch in where needed
A can-do attitude and strong work ethic
NOTE: This is a 6 month contract, due to start as soon as possible, with a possible extension on completion.
Don’t miss this opportunity to join a fun, young and thriving company!
To Apply:
Customer Service Coordinator Role
Mildred&Co is New Zealand’s one-stop-shop online wedding gift registry and gift store, with a beautiful office located in central Auckland. As we approach the busy wedding season, we are looking for a Customer Service Coordinator extraordinaire to join the team and manage our brides experience with Mildred&Co from start to finish. You will also dominate our customer service and daily administration. You will need to be meticulous, have incredible attention to detail, be upbeat and friendly and have a superb phone manner.
Reporting directly to the Operations Manager and working with the whole team, you will be responsible for answering all customer queries both on the phone and via email, ensuring that their needs are not only met but exceeded. To do so you will need to understand how Mildred&Co operates inside out. You will also be helping with the whole production process, making sure the registry experience for our bride-and-grooms is a seamless one.
The role presents itself as a unique opportunity for the right individual to learn a variety of different skills and is perfect for a fresh University graduate.
This is a very administrative role so your eye for detail and advanced skills in Word and Excel will be put to use.
Duties: