FAQ's

100% New Zealand Owned and operated since 2012

Absolutely nothing, signing up to Mildred&Co is completely FREE! We create meaningful memories through gifting with Love x and want to make your experience seamless.

Our stylish black-and-white gift-wrapping is complimentary. When you register, you have the option of choosing your items to be gift-wrapped or not (in case you want to save some trees). Unfortunately we can't gift wrap over sized items.

Mildred & Co exclusive contribution function allows the registered couple to set up any gifts over $150 as a contribution product for free. A product can be contributed towards in whatever increments are chosen by the guest. For example, for a gift worth $220, one guest may put in $20 and another may put in $200 to make up the full amount. Each guest that contributes towards a gift, will only pay $3.50 handling & banking fee as opposed to the full shipping rate. It's a great way of adding expensive gifts to your personal registry without feeling guilty about the price to guests.

Our service is free, when a minimum of five or more gifts are added to your gift registry and purchased through your registry with Mildred & Co. Otherwise there is a small one off cost of $100 on completion of your wishing well or fund. Guest will be charged a 3.75% handling fee, to cover the transaction cost. We will need your customer profile completed in full and will require a copy of your passport and/or driving license to transfer the funds to a nominated bank account

You can register as far in advance of your wedding or new arrival as you like. To ensure the gifts you have chosen are current and available. It’s important that your registry is ready the moment your guests receive your invite for the earlybird purchasers!

No appointment is necessary. You can register online from the comfort of your home, from anywhere in the world by following the simple steps at www.mildredandco.com. We do, however, have a friendly team of registry experts on hand that can answer any questions you have. Email us at [email protected].

The most common and traditional way to alert your guests to your wedding, baby or gift registry with Mildred&co is to either mention it on your invitations or we can provide FREE invitation inserts that you can include with your invitations. You will be able to request these when you set up your wedding, baby or gift registry. Alternatively there is the option to 'share your registry' via email. This option is located within your registry dashboard once a account is set up.

Yes, you can change your visibility to private within your registry dashboard. If you choose a private registry, don’t forget to share your registry to your guests.

Having an online wedding list, baby list or gift list with Mildred&Co makes accessing your registry easy and convenient. Your guests can view your registry and make purchases at www.mildredandco.co.nz by entering either of your surnames , your gift registry ID or through your shared email link

No problem. Our registry experts are a simple phone call away to offer help and advice to your guests. We can take payment over email or the phone for any gift on your registry. Simply email  us at [email protected] to arrange.

After you have registered online, you can start adding items to your registry. The best way to do this is to go through the Wedding, Baby or Gift section, category by category, and add items to your registry. We suggest adding far more than you need initially and then you can eliminate and edit items at the end. It's literally like shopping without having to open your purse!

We do not have a physical store, so you will need to select all the gifts online. However, we have a friendly team of registry experts on hand that can answer any questions you may have about any item and we can point you in the right direction if you want to see the item in the flesh. Simply email us at [email protected].

As many as you like! But as a rule of thumb, you should have minimum of  one gift per invited guest. It is a good idea to put more items on your list than you expect to have purchased, as guests love to have the option of choice - especially in terms of price. You can always add more items later if you feel as if the selection is growing too narrow.

Of course. You can add, delete or update your registry at any time (provided the gift hasn't been purchased already). This can be done by logging into your account. New and exciting gifts are constantly being added to our extensive range, so we encourage you to check the What’s New section online regularly. 

Your new gifts will be delivered between 2-4 weeks after your wedding day , on a day that is pre-arranged with you. A second delivery may be required for delayed items. We always do our best to have your gifts delivered to you ASAP! A quick delivery is a good delivery.

Yes. This is no problem at all, however, you will need to get in touch with us to request this. It will also require closing the registry a week prior to your wedding or baby shower day. Be aware, however, that while there are the early bird purchasers it is more common for the majority of your gifts to be bought the week of your wedding or baby shower day!

If the full price of an item isn't reached, then you will be gifted with a Mildred&Co voucher to the value that was paid by your guests. You can then decide whether you would like to use this voucher towards the desired item, or to purchase something else from Mildred&Co.

If an item is faulty when you receive it, please notify us immediately. We will replace it, or provide a store credit if a replacement is unavailable. If an item becomes faulty after some time and is still under warranty, we will provide you with the proof of purchase so you can contact the manufacturer or distributer of the product for repair/replacement. Please see our terms and conditions.

As a general rule, once a gift has been bought for your by a guest, it cannot be exchanged. However, if there is a good reason we may be flexible on this rule. We do not however offer refunds. Please contact us via email to discuss at [email protected].

No, when a gift is purchased it will remain on the registry and will be clearly labelled with a "purchased" banner. These gifts also become unavailable for purchase by another guest. Seeing what has already been purchased helps the guests with their choices and prevents double ups!

This means that this product has either been discontinued by the supplier or is out of stock and is not available until further notice. We work very hard to ensure that all items are available at the time your registry is created, however suppliers frequently discontinue or change their ranges without notice. In this case, the item is automatically removed from your registry to avoid any confusion for your guests, and we will notify you by email, including several handy replacement suggestions for you to consider.

We work very hard to ensure that all items are available at the time your registry is created, however suppliers frequently discontinue or change their ranges without notice. When an item has been purchased from your registry, and is found to be unavailable, we will offer a similar alternative or a gift voucher to the value of that gift. This can be used towards purchasing anything in our range

Absolutely. We will provide a list of who bought what when we send you your gifts - including the guests postal address so that you can send out your thank you cards more swiftly. If you would prefer to have the list sooner, please contact us to arrange.

Please allow up to 3 business days for your order to be dispatched. Once dispatched expect up to 4 business days delivery, or up to 9 business days delivery for South Island. Please note: Delivery timeframes are an estimation only. Due to the current climate, further delivery delays may be experienced.

If you do not see a "Buy Now" button on a product, then this item is only available to add to a registry. However, if you absolutely love the item, email us at [email protected] and we will do our best to get it to you.

If you do not see a "Add to Registry" button on a product, then this item is only available in the "Buy Now" section. However, if you absolutely love the item, email us at [email protected] and we will see what we can do.

All voucher (discount) codes can be entered at the "checkout" before payment is made. Discount codes do not apply to shipping or service costs. If you want to purchase something from the Wedding Gifts section, you will need to email us at [email protected] to arrange this.